For Hong Kong, Macau, and Taiwan residents sending items cross-border, there’s always a common headache: Can we ship “sensitive goods” like battery-containing electronics, medicine, or fresh food? How to send them legally? After all, Shenzhen-Hong Kong cross-border logistics has specific rules—one small mistake could lead to returns and delays!
Today, we’ll break down the logistics regulations for sensitive goods and batteries in plain language, based on our errand service experience. Whether you’re sending purchased phones, baby products, medicine, or fresh food, this guide will clear up all your doubts!
1. First, understand: What are “sensitive goods” (high-frequency cross-border items)?
Sensitive goods aren’t a single category—they’re products requiring special inspection in cross-border logistics. The most common ones in our errand services include:
- Battery-containing electronics: Mobile phones, headphones, power banks, laptops (lithium batteries are high-risk sensitive goods with the strictest controls);
- Medicine-related: Over-the-counter (OTC) drugs, health supplements (prescription drugs need additional qualifications and are generally not accepted);
- Fresh food: Fruits, seafood, refrigerated food (require cold chain transportation and have freshness time limits);
- Others: Beauty and skincare products (containing alcohol or flammable ingredients), gifts and fresh flowers (floral products with liquids).
2. Core battery logistics regulations: Remember these 3 key points
Both dry batteries and lithium batteries have clear shipping requirements—following these rules ensures smooth customs clearance:
- Battery classification control: Dry batteries (e.g., AA, AAA) are relatively flexible and can be shipped with packages, but need independent packaging; lithium batteries (in phones, power banks) must meet UN38.3 certification, and the total energy of lithium batteries per package ≤ 100Wh (exceeding this requires special approval, not available for personal shipping);
- Packaging requirements: Lithium batteries need separate insulating packaging (to avoid short circuits from positive and negative contact) and must not be mixed with metal items; battery-containing electronics should preferably remain in their original packaging to keep batteries fixed;
- Truthful declaration: Never hide lithium batteries in packages! Clearly mark “contains lithium batteries” or “sensitive goods” on the waybill. False declarations may result in package seizure and affect future shipments.
3. Our errand service’s compliant operations: Make your delivery worry-free
We know you hate hassle and risks, so our cross-border errand service has integrated these regulations into daily operations:
- Official channel declaration: All sensitive goods and battery-containing packages are declared truthfully according to customs requirements to avoid clearance risks;
- Professional packaging: Lithium batteries with separate insulation, fresh food with cold chain, medicine with shockproof packaging—all meet logistics control standards;
- Full tracking: From collection in Shenzhen to delivery to designated addresses in Hong Kong, Macau, or Taiwan, packages have real-time logistics updates and insurance coverage for lost or damaged items.
4. Common questions: Avoid these pitfalls
- Can I send a power bank to Hong Kong? Yes, but it must be a genuine brand with UN38.3 certification and energy ≤ 100Wh. We’ll verify the packaging and qualifications for you;
- Can I send purchased beauty products containing alcohol? Beauty products with alcohol are sensitive goods. We’ll confirm the alcohol content (generally ≤75% is acceptable) and inform you in advance;
- Can I ship dry batteries with a mobile phone? Yes, but dry batteries need independent packaging, and the phone’s built-in battery should remain in its original, unopened condition.
The key to cross-border shipping of sensitive goods and batteries is “compliance”—choose a professional errand service, declare and package according to regulations, and everything will go smoothly. We’re familiar with Hong Kong, Macau, and Taiwan cross-border logistics processes, whether it’s battery-containing electronics from e-commerce purchases or sensitive goods from store purchases, we’ll deliver them safely and quickly for you!
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