Shenzhen-Hong Kong Cross-border Errand

Shenzhen <-> Hong Kong Cross-Border Errand: Dedicated “Human-Carry” Service

Are you facing these cross-border logistics challenges?

• Craving Shenzhen Food: In HK but craving Heytea, Baoshifu pastries, or want Sam’s Club groceries, but have no time to cross the border?
• Gifting: Want to send fresh flowers or a custom birthday cake to friends in HK, but scared standard couriers will ruin it?
• Urgent Business: Need to send a contract, passport, or notary deed from Shenzhen to a HK client (or vice versa) immediately?
• Lost & Found: Left your ID, Home Return Permit, or luggage at a hotel across the border?

Zerrand offers professional “Shenzhen-HK Cross-Border Errand” services. We use dedicated human carriers to physically walk your items through customs, solving the “last mile” problem between the two cities.

Our Service Scenarios

We offer highly flexible, point-to-point services based on your needs.

1. Food / Cake / Flower Direct Delivery

• Food Proxy: We buy viral snacks (Milk Tea, BBQ, Pastries) and use professional thermal bags/cold chain packs to ensure they arrive fresh in HK.
• Cake & Flower Escort: For fragile cakes and flowers, we hand-carry them all the way. No rough sorting belts. Delivered safely to HK MTR stations or your door.
• Supermarket Proxy: Purchasing from Sam’s Club / Costco / Hema Fresh in Shenzhen and delivering to HK.

2. Urgent Documents & ID Retrieval

• Express Speed: For contracts, bids, or invoices, we depart immediately. Via Metro/High-Speed Rail, we can complete the handover in as little as 2-3 hours.
• ID Pickup: We retrieve IDs left at hotels or collect documents from government offices and deliver them safely.

3. Electronics / Valuables / Customs Quota

• Two-Way Carry: Whether bringing medicine/cosmetics/phones from HK to Shenzhen, or electronics from Shenzhen to HK.
• Quota Assistance: If you are carrying items exceeding the duty-free allowance, we can provide personnel to help share the personal item quota legally.

4. HK Pickup -> Shenzhen Dispatch (Reverse Logistics)

• Cost-Saving: Instead of expensive international shipping from HK, we pick up in HK (or you meet us at MTR), bring it to Shenzhen, and ship via SF Express/JD to anywhere in Mainland China. Faster and cheaper.

Flexible Handover Options

To save you money, we offer tiered delivery options:

1. Port Handover (Cheapest): We deliver to Luohu/Futian/Shenzhen Bay Port. You pick up at the HK side border or port MTR station.
2. MTR Station Handover (Best Value): We cross the border and meet you at the turnstiles of major East Rail / Tsuen Wan Line stations (no exit required).
3. Door-to-Door (Hassle-Free): After crossing, we take a taxi/bus and deliver directly to your home, office, or hotel lobby in HK.

Why Choose Zerrand Cross-Border Service?

• Real Person Transit: Not a cargo truck. A real person carries your item, allowing flexibility for customs checks or urgent changes.
• Full Visibility: From pickup to delivery, we send real-time location and photos via WeChat.
• Customs Knowledge: We know the rules regarding fresh food, meat, medicine, and cash limits, advising you in advance to avoid seizures.

Service Process (How It Works)

1. Consultation: Tell us the item type, weight, pickup address (SZ/HK), and delivery address.
2. Plan & Quote: We recommend the best handover method (Port/MTR/Door) based on the item (fragile? fresh?) and provide a price.
3. Execute: Runner departs.
4. Cross-Border: Dedicated person walks through customs.
5. Delivery: Handover at the agreed spot with photo confirmation.

Frequently Asked Questions (FAQ)

Q: Will the cake melt on the way to HK?

A: We require the shop to provide ice packs and use our own thermal boxes. We hand-carry via MTR/Taxi to ensure the cake stays perfect.

Q: Can you carry cigarettes/alcohol?

A: We strictly follow customs laws. (e.g., HK only allows 19 cigarettes duty-free). We only service within legal duty-free limits. We do not accept excess quantities.

Q: How is the fee calculated?

A: Fee = Base Errand Fee + Transport Cost + (Product Cost). Extra fees apply for heavy items or remote areas (e.g., Tuen Mun, Hong Kong Island South).