The Case of the Traveling Bag: Retrieving Lost Property from West Kowloon Station

There is a specific kind of panic that sets in when you realize your bag is missing.

We recently received a frantic request from a client in Shenzhen. She had accidentally left her backpack behind while commuting on the Shenzhen Metro network connected to the High Speed Rail. The good news? The bag was found. The bad news? It had been transported to the Lost and Found office at Hong Kong West Kowloon Station.

For her, this was a logistical nightmare. Traveling from Shenzhen to Hong Kong just to pick up a bag involves immigration checks, travel costs, and wasted hours. She asked us: “Can you get it for me?”

The answer is yes. This is exactly what our Lost Property Retrieval Service is designed for.

The Power of Authorization

Many travelers don’t realize that you don’t always need to be physically present to reclaim lost items in Hong Kong. MTR and West Kowloon Station allow for authorized proxy collection.

We guided the client through drafting a proper Letter of Authorization and preparing the necessary ID copies. Accuracy here is key to ensuring the station staff release the item without hassle.

From West Kowloon to Shenzhen: A Secure Journey

Once we had the paperwork, our runner sprang into action.

1. Pickup at West Kowloon: Utilizing our Hong Kong Local Errands network, our agent arrived at the station, presented the documents, and secured the bag.
2. Visual Confirmation: We immediately sent a photo to the client. “Got it! Everything looks safe.”
3. Cross-Border Delivery: We don’t just mail it. We use our Shenzhen-Hong Kong 1-on-1 Delivery model. Our runner personally carried the bag through customs, ensuring it wasn’t crushed or delayed.

Reunion in Shenzhen

Later that same afternoon, we met the client in Shenzhen for a face-to-face handover.

She checked the contents—wallet, documents, personal items—everything was there. The relief on her face was palpable. “I was so stressed about having to go to Hong Kong myself. You guys are lifesavers,” she told us.

Don’t Let Lost Items Ruin Your Week

Whether you left something at West Kowloon Station, the Airport, or on an MTR train, retrieving it doesn’t have to be a headache.

If you cannot cross the border or simply don’t have the time, Zerrand acts as your trusted agent. We handle the bureaucracy and the cross-border transport, reuniting you with your belongings safely and quickly.