In our line of work, “running errands” is the technical definition, but “empathy” is the tool that truly matters.
Today’s appointment took me to the Shenzhen Qianhai Shekou Free Trade Zone Hospital. Although I’ve navigated the maze of this hospital countless times—I could probably walk the corridors blindfolded—every new request brings a fresh sense of responsibility.
My client for the day was a retired lady, and this wasn’t just a standard check-up assist.
One Step Ahead: The Mark of a Professional
The client (her daughter) had specifically messaged me beforehand: “My mother has trouble with her legs; she can’t walk for long periods. Please look after her.”
My immediate reaction wasn’t just to say “Okay,” but to act. I know that for elderly patients, the few hundred meters from the hospital entrance to the consultation room can feel like a marathon.
So, I arrived 30 minutes early. My mission: to secure a wheelchair 🦽 from the service desk and wait right at the entrance.
When the family’s car pulled up, I was there, wheelchair ready. The look of relief on the lady’s face told me I had done the right thing. Throughout the entire visit, she didn’t have to take a single unnecessary step. Registration, waiting, seeing the doctor, paying bills, picking up medicine—I handled the bureaucracy while she glided through comfortably.
The Sweetest Lychees in Shenzhen
The family was incredibly kind. When we met, they insisted on giving me a large bag of fresh lychees.
It is lychee season in Shenzhen right now, but this was more than just fruit.
“Thank you for your hard work, running around in this heat for us.”
Holding that heavy bag, I felt a wave of warmth. As a professional medical escort, my duty is to provide China Medical Escort Services to alleviate the anxiety and inconvenience of hospital visits. We charge a fee, we provide a service—that is the business logic.
But when that service is reciprocated with such genuine kindness, it transcends a mere transaction. It represents trust and recognition.
Why You Might Need a Medical Advocate
Situations like this are common in Shenzhen. Children are busy with work, or perhaps they live overseas or in Hong Kong, unable to be physically present for their aging parents.
Facing the complex layout of modern Chinese hospitals and the digitalization of check-in procedures can be daunting for the elderly. That is where we come in—acting as a temporary family member.
Whether you need local hospital accompaniment in Shenzhen, or have cross-border needs like our Shenzhen-Hong Kong Errand Services for document or medication delivery, we have you covered.
My working principles are simple:
- Professional: Knowing the hospital flows to avoid wasted time.
- Thoughtful: Anticipating needs (like the wheelchair) before they arise.
- Transparent: keeping family members fully informed.
Today’s job is done. Watching the lady head home safely, bag of lychees in hand, I feel re-energized. I wish her a speedy recovery and vibrant health!
If you have family members who need assistance navigating the medical system in China, or need any errand running services, please contact us. We are your trusted partners on the ground.
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