Sending a “food delivery” across cities is the ultimate way to show someone you care.
Last Christmas, we received a heartwarming request. A client wanted to surprise her best friend in Guangzhou with a legendary afternoon tea—the Hokkaido Custard Tarts from Rosewood Hong Kong, widely considered the “holy grail” of egg tarts.
The challenge with delivering pastries across borders is twofold: time and temperature. But for a friendship like this, we were determined to make it happen via our cross-city errand service.
10:00 AM: Beating the Queue at Rosewood Hong Kong
As many foodies know, getting your hands on Rosewood’s tarts requires either a pre-order or a very early start in the queue.
To ensure maximum freshness, our runner arrived at the Rosewood Butterfly Patisserie in Tsim Sha Tsui at 10:00 AM sharp. We were lucky enough to snag the first batch of freshly baked tarts. The aroma of rich vanilla bean and Hokkaido custard was simply incredible.
To prevent the crust from getting soggy due to humidity or temperature changes, we used insulated packaging with ice packs for the journey. After all, we weren’t just going a few stops on the MTR—we were heading to another city.
11:30 AM: Border Handover & Cross-City Logistics
Once we had the goods, our runner took the fastest route to the Shenzhen border.
For time-sensitive orders like this, we utilize our core Shenzhen-Hong Kong Errand Service. By 11:30 AM, our runner had cleared customs, where our mainland logistics partner was already waiting.
The next step was crucial. To ensure the delicate tarts weren’t crushed, we skipped traditional couriers and used our Shenzhen Local Dedicated Delivery connected directly to our Cross-City Express Line.
Delivered to Guangzhou in Under 6 Hours
From queuing in Hong Kong to the final handover in Guangzhou around 4:00 PM, the entire process took less than six hours.
When the friend in Guangzhou opened the box to find the tarts still crispy and the custard smooth and chilled, the joy was palpable. The client later shared photos with us, saying her friend described the tarts as “heavenly.” The Christmas surprise was a total success!
Why Choose Zerrand for Cross-Border Food Delivery?
Why not just use a standard courier? Because delicate pastries cannot survive bulk sorting and long transit times.
- Hand-Carried All the Way: We avoid the rough handling of sorting centers. Every item is hand-carried by our professional runners.
- Temperature Control: We provide basic cold-chain solutions for custard and cream-based desserts.
- End-to-End Speed: By integrating HK shopping, border clearance, and mainland express delivery, we achieve true Same-Day Delivery.
Whether it’s a limited-edition dessert, a holiday gift, or a surprise for a long-distance partner, Zerrand bridges the gap between cities.
Ready to send a surprise across the border? Contact our customer service today!
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