The 45-Jin (22.5kg) Suitcase: A Zerrand “Heavy-Lifting” Errand from Hong Kong to Shenzhen
It started around noon with a new message to our Zerrand customer service.
“Hi, I’m already in Mainland China, but I left a suitcase back in Hong Kong near Kowloon Station. Can you help me pick it up and mail it to my address in the Mainland?”
It sounded like a standard cross-border request, until the client added a detail that explained the urgency—and the weight—of the situation:
“It’s completely full of my summer clothes… I spent all morning packing it. The suitcase weighs 45 jin (about 22.5 kg)! A woman might not be able to carry it. Please, could you make sure to send a male runner?”
We totally understood her concern. Anyone who’s packed for a long trip knows that 22.5 kilos is a dense suitcase. Her specific request wasn’t just a small detail; it was a sign of trust she was placing in us to handle the job properly.
“No problem. We’ve got this.”
We immediately confirmed all the logistics: the exact pickup time, the location, contact info, and her preferences for the follow-up courier service.
By 5:00 PM, our Zerrand team member arrived precisely on time at the Kowloon Station rendezvous point. When the client’s friend (or the client herself) handed over the bag, she was visibly relieved to see us. “This thing is seriously heavy, thank you so much for making the trip,” she kept saying.
Honestly, that kind of appreciation from a client means the world to us.
From Kowloon to Luohu: The Professional Cross-Border Haul
Once the “beast” was securely in hand, our runner began the journey back.
For the Zerrand team, the route from Kowloon, up the East Rail Line, and through the Luohu or Futian border crossings is practically a daily commute. We know it like the back of our hand. But this time, we were doing it with an extra 22.5kg in tow.
Still, a little heavy lifting is all in a day’s work for our experienced runners!
Our team member expertly navigated the public transport system, avoiding the worst of the crowds. By 7:00 PM, just as it was getting dark, he had successfully cleared the Luohu border control and was back on Shenzhen soil with the “heavyweight” champion.
Mission Complete: Shipped and Confirmed
But the job wasn’t finished. The client didn’t just want the bag in Shenzhen; she needed it mailed.
Without missing a beat, our runner headed straight to the nearest courier station. He handled the packing, filled out the shipping forms, weighed the parcel, and paid the fees. The whole process was seamless.
Click. We snapped a photo of the completed shipping label on the suitcase and sent it straight to the client for confirmation.
When her reply came back—”Got it, thank you so much!” followed by a thumbs-up emoji—we knew this “heavy-lifting” request was officially complete.
From the first call at noon to shipping the package from Shenzhen by evening, Zerrand wasn’t just a simple pickup service. We solved the client’s entire cross-border logistics problem, handling the “last (and heaviest) mile” for her.
This is just a typical day for Zerrand. It might seem like a lot of small steps, but turning our clients’ “stress” into their “peace of mind” is exactly why we do what we do.
You need to log in to post a comment.
Log In