The 3D Printing Mission: How We Helped a New York Client “Teleport” Supplies from Shenzhen to Guangzhou

It was 3:00 AM in New York on New Year’s Eve, but for a client across the ocean, the stress was just beginning. “I don’t have a Chinese number, but I need someone to go to a store in Shenzhen, buy 3 items, and deliver them to Guangzhou,” her message read.

This is the kind of puzzle we love to solve at Zerrand. It wasn’t just about a simple delivery; it was a race against the Chinese New Year holidays and a maze of payment barriers.

The Search for the “Mystery” Store

The client needed three specific rolls of 3D printing filament from the Bambu Lab flagship store. She had a Chinese address she couldn’t read and a preference for specific colors: Magenta, Cyan, and Yellow.

I didn’t just take her word for it. To ensure everything was perfect, I tracked down the store at the Shenzhen Bay MixC mall. I even shared photos from local maps to confirm: “Is this the place?”.

The Twist: When a Store Isn’t Just a Store

When I arrived at the mall that evening, I discovered a hitch: the physical store was a showroom and didn’t carry stock for retail sale.

Instead of saying “sorry, I can’t help,” I pivoted. I found the items on their official online flagship store, confirmed the exact color codes with the client, and even managed to snag a 70 RMB coupon to save her money.

Breaking the Payment Barrier

The biggest challenge? Payment. The client just downloaded WeChat and didn’t have a Chinese bank card. We tried Alipay, then Payoneer, and finally, through a display of pure trust and coordination, she brought in a Chinese-American friend to help bridge the gap.

The client was incredibly patient, even as we navigated the midnight hour in New York. Her trust in our China product proxy shopping service was what made the magic happen.

The “Zerrand” Touch

Knowing the factory in Guangzhou was closed for the holidays, I didn’t just ship the package and hope for the best. I coordinated with the courier to ensure delivery happened exactly on January 4th when they reopened.

The result? “It was delivered! Thank you so much,” she messaged.

At Zerrand, we don’t just “run errands.” We act as your eyes, ears, and local hands in China. Whether you need a Shenzhen-HK cross-border errand or someone to verify a supplier, we handle the details so you don’t have to.