Lost iPhone in China: Zerrand’s Help for Canadian Business Owner
When a Canadian lost her iPhone (with $150k business files) in China, Zerrand’s cross-border errand service stepped in—proving trust and care transcend language.
Your Local Problem Solvers in China & Hong Kong
Distance makes things hard. We make them easy. From retrieving lost items to sourcing exclusive products, Zerrand acts as your trusted representative on the ground.
We Are Not Algorithms
Big platforms say "No" to complex requests. We say "Let's figure it out." We act as your trusted friend on the ground, not a chat bot.
Complex Logistics Made Simple
Batteries? Brand goods? Lost phones? These are hard to ship internationally. We know the "grey" areas and the legal routes to get your items out.
Transparent Process
No hidden fees. We provide photos, videos, tracking numbers, and constant updates via WhatsApp or Email. You see what we see.
Lost Something in China? Don't Panic.
Scenario:
Leaving a laptop at a hotel or a phone in a taxi is stressful, especially when you've already flown home. Staff often don't speak English, and international shipping from China is complicated.
Our Solution:
What we do: We contact the venue, verify the item, pick it up in person, handle the complex battery/shipping regulations, and courier it back to you safely.
Buy "China-Exclusive" Products
Scenario:
Want that specific Huawei model, limited Pop Mart figure, or specialized equipment? We bypass the payment barriers (Alipay/WeChat) and shipping restrictions.
Our Solution:
What we do: We buy, inspect, consolidate, and ship via reliable international carriers (DHL/FedEx/Special Lines).
On-Site Assistance & Errands
Scenario:
Need someone to visit a supplier in Shenzhen, pick up a document in Hong Kong, or handle a bank issue physically?
Our Solution:
What we do: We act as your "Legs". We go to the location, take videos, sign papers, and represent you professionally. No need to fly here yourself.
Featured Services
Shenzhen & Hong Kong Cross-Border Errand & Hand-Carry Service
Standard couriers take 3 days and reject items with batteries. We take the subway/train across the Shenzhen-Hong Kong border to hand-deliver your urgent documents, electronics, or luggage. Faster, safer, and more flexible.
China & HK Document Retrieval & Administrative Proxy
Bureaucracy in China requires physical presence. If you are abroad, we act as your authorized representative to visit government offices, universities, or banks in Shenzhen and Hong Kong to retrieve, sign, or submit documents on your behalf.
China Wholesale Sourcing & Bulk Procurement (1688/Factory Direct)
Running an online store? Stop buying from "traders" on Alibaba who mark up prices by 50%. We act as your local team to source directly from Chinese domestic platforms (1688), handle the payments, inspect the goods, and ship your inventory in bulk.
China Sample Consolidation & Shipping (Pickup & Repack)
Ordering samples from 5 different Chinese factories? Don't pay for international shipping 5 times. We act as your local warehouse: we collect all your samples, inspect them, throw away the heavy boxes, pack them into one shipment, and send it to you.
China & HK Lost Property Recovery Service
Left something behind in China or Hong Kong? Don't panic. We act as your authorized agent to retrieve lost items from hotels, airports, or police stations and ship them to your doorstep anywhere in the world. Even specialized electronics.
China Supplier Verification & On-Site Factory Audit
Don't trust the photos on Alibaba. They can be Photoshopped. We act as your eyes in China to physically visit the supplier, check if the factory actually exists, and verify if they are a real manufacturer or just a middleman office.
Behind Every Order is a Story
Proxy Shopping in China: Getting a Limited-Edition Anello Bag to the USA
Stuck overseas and can't buy China-exclusive products? See how Zerrand acted as a personal proxy shopper for a US client to secure a limited edition Anello bag.
US Client 3D Filament Success: Zerrand Cross-Border Proxy Shopping
A New York client needed 3D filament from Shenzhen. Zerrand navigated stock issues, payment gaps & cross-border delivery—turning stress into success.
Frequently Asked Questions
How do I pay?
We value safety over speed. We review your request first to make sure it's doable. Then, we send you a formal invoice. We accept Wise (TransferWise) or International Bank Transfer. It's transparent and traceable.
Can you ship batteries or liquids?
Yes. Regular couriers often reject electronics with batteries or cosmetics, but we have special logistics channels in Hong Kong. We can legally ship your laptop, phone, or perfumes to most countries.
What if you can't find my lost item?
We are fair. If we go to the hotel or airport and the item isn't there, we only charge a basic "errand runner fee" to cover our travel costs. You won't pay the full service fee if the result is negative.