It started with a short email, sent just before noon.
The request was simple on paper — a picnic mat, an insulated cooler bag, and a pair of non-glass wine glasses. But the timing was not.
The items were needed urgently, preferably the same day, or at the latest by the next morning. The delivery location was Sheung Wan, Hong Kong. And the requester wasn’t even in Hong Kong.
Claris, an executive assistant working on behalf of her client, reached out from overseas. Her role was clear: make sure everything was handled smoothly, quickly, and without mistakes.
For Zerrand, this wasn’t just another proxy shopping request. It was the kind of situation where details, trust, and coordination mattered more than speed alone.
Understanding the Real Need
Before rushing to stores, Zerrand asked the right questions.
How should we communicate — WhatsApp or WeChat? What payment methods were actually possible for an overseas client? Could items be sourced flexibly across Hong Kong and Shenzhen if it helped guarantee delivery?
Zerrand’s purchasing confirmation email
These early questions weren’t delays. They were how problems were prevented before they appeared.
Within hours, suitable items were sourced. Reference photos were sent. A clear cost breakdown was prepared. Delivery windows were proposed honestly, without overpromising.
Claris responded quickly and clearly. Photos approved. Delivery time locked. Trust began to form.
Claris product confirmation email
When Payment Almost Stopped Everything
Then came the hardest part — payment.
International clients often face invisible barriers: QR payments that fail, apps that don’t work across regions, accounts that can’t be created overnight.
One by one, payment options failed. At one point, the order was nearly cancelled.
Many services would have stopped there.
Zerrand didn’t.
Instead, the focus shifted from rules to solutions.
After careful internal discussion, Zerrand proposed a cash-on-delivery option, with clear terms, transparent risk fees, and written confirmation. No pressure. No hidden conditions.
Just clarity.
Claris replied with a short message:
“Please proceed. Thank you.”
That single sentence changed everything.
Claris confirms order restart
Quiet Work Behind the Scenes
That evening, while most people were preparing for Christmas, the real work began.
Items were purchased in advance. Delivery personnel were locked in. Routes and timing were double-checked.
No updates were sent unnecessarily. No noise was made.
Because reliability doesn’t need drama.
9:00 AM, Christmas Morning
At exactly 9:00 AM, on Christmas Day, the delivery was completed in Sheung Wan.
No delays. No excuses. No last-minute surprises.
Just a message confirming success.
Minutes later, Claris replied:
“Thank you so much for your excellent service. I will definitely be in touch for future errands.”
Claris’s letter of appreciation for Zerrand’s services
Why This Story Matters
This wasn’t about a picnic mat or wine glasses.
It was about what happens when an overseas client needs someone on the ground they can trust. Someone who communicates clearly. Someone who doesn’t disappear when things get complicated.
That’s what Zerrand does.
Not just proxy shopping in Hong Kong or cross-border errands — but real problem-solving, when it matters most.
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